This policy explains when and how refunds are issued.

Eligibility

Items returned within 30 days of delivery, unused and in original packaging, are eligible for a full refund of the item price.

Non-refundable items

Gift cards, opened personal-care products and final-sale items are not eligible for refunds unless faulty.

Shipping costs

Original shipping charges are refunded when the return is due to our error or a faulty product.

Processing

Approved refunds are issued to the original payment method within 5 business days. Your bank may take additional time to post the credit.